Cancelling a plan
A paid plan can be cancelled at any time:
- in WordPress: WooCommerce → StockEven → Plan & billing → Cancel plan;
- or on the Link order page linked in the receipt email.
No reason is required and there is no cancellation fee.
After cancelling
- The plan stays active until the end of the period already paid for. The date is shown in Plan & billing.
- Until that date, the cancellation can be undone with Keep the plan.
- After that date the store moves to the Free plan (up to 50 products). Products above that number are marked "Over plan limit" and stop syncing. Nothing is deleted, and upgrading again restores them.
Refunds
Payments are processed by Stripe through Link, which acts as the merchant of record. Refunds are issued to the original payment method.
- First purchase: if StockEven doesn't work for the store, a full refund of the first payment is available within 14 days of that payment. Write to info@stockeven.com from the store's alert email address.
- Renewals: renewals are not refunded for the remaining part of a period, because the plan stays active until the period ends after cancelling. We may make an exception when a renewal was clearly unintended and the plan was not used after the renewal date.
- Through Link: refund requests can also be sent to Link support (support.link.com). Link may refund eligible payments within 60 days.
- Where the law of the buyer's country grants a right to a refund, that right applies in addition to this policy.
Taxes collected on a refunded payment are refunded together with it.
Plan changes
Moving to a higher or lower plan takes effect at once. Stripe prorates the difference: an upgrade charges only for the remaining part of the period, and a downgrade leaves a credit that is used for the next payments.
Contact
info@stockeven.com · Event Space Sp. z o.o., ul. Kanarkowa 47, 11-041 Olsztyn, Poland